Greenbubble Docs
Greenbubble Docs Reviewed 11 August 2026

How to use the platform

Step-by-step guides for connecting channels, sending messages, and integrating with the Developer API.

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Fix connection and delivery problems

Common issues with WhatsApp connections, message delivery, and how to resolve them.

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Common connection problems

If messages are not sending or arriving, check: 1) The channel shows "Connected" status on the setup page. 2) Your phone number is verified (WABA). 3) Templates are approved and within the 24-hour window. 4) The workspace has the correct channel connected. Check Message Logs for delivery status and error details.

Still need help?

Use one clear test before contacting support.

Include workspace, channel, exact time, what you expected, what happened, and the error with private details hidden.

Troubleshoot